Facilitation: The Last Step to Reversing Employee Apathy

If you think of the manager-team member relationship in terms of supplier and customer, the manager is the supplier and the team member is the customer. This is probably not the way most managers view their professional relationship with their team members. In fact, the manager-team member relationship suggests that the manager gives orders, provides direction, etc., and the team member is only the recipient. In my experience, the manager must learn to be much more than just a supplier. The manager must learn to be a facilitator to his or her team member as well.

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